First, the victim has to go through KYC verification on the Binance Uganda website (https://www.binance.co.ug). Then the victim has to submit a support request on https://support.binance.co.ug/hc/en-us/requests/new. Select ‘request from law enforcement’ and provide the following:
- A police report or a formal document from law enforcement, including information of the police officer (full name, phone number, email address, badge ID/photo ID) investigating the incident reported and official seal of the law enforcement authority.
- Detailed description of how the hacking happened and detailed (clickable) blockchain links of all transactions involved.
- A signed non-disclosure agreement (NDA) or a statement agreeing to obey non-disclosure standards from Binance Uganda.
Upon seeing objective evidence that the funds are stolen, Binance Uganda may lock the funds temporarily.
The victim must provide a police report or a formal document from law enforcement within 24 hours of filing the support request. Binance Uganda will only work directly with law enforcement to handle processing of the funds.